Contact Us
Your satisfaction is important to us. Our Customer Service representatives are here to help with any questions you may have.
To help us assist you as quickly as possible, please include the following where applicable:
- Order number
- Product brand, name and model number
- Brief description of your enquiry or issue
- Photos or videos of the issue (if applicable)
- Your preferred resolution (e.g. technical support, replacement, refund, spare parts enquiry)
For Koolatron, Total Chef, Oskar and Lentek products, email us at serviceau@koolatron.com or complete the contact form below.
For Kenmore product support, warranty claims, spare parts enquiries or general assistance, please contact KenmoreCustomerCare@koolatron.com.
Australian customers can also phone 02 8317 3213 for support from Monday to Friday, 12:00pm – 9:00pm AEST/AEDT (9:00am – 6:00pm AWST in Perth).
